Microsoft Groups updates Confluence and Zendesk integrations

Microsoft has this week introduced that it has up to date the integrations from its Microsoft Groups service to the third-party Confluence and Zendesk choices. Confluence Pages can now be used within Microsoft Groups, with considerably enhanced web page parity, powered by Confluence Embedded Pages.

Utilizing the Microsoft groups Zendesk integration companies are actually obtainable to offer assist to their staff within the software of their alternative and might handle assist request immediately from Groups.

The primary launch of the Zendesk integration options:

– Create, view, and replace Zendesk tickets immediately from inside Groups
– Add inside notes or public replies to tickets from inside Groups
– Get real-time notifications on tickets based mostly on standing, precedence, kind, or updates inside any Groups channel or chat
– Deploy Reply Bot in Groups to reply generally requested questions
– See all private tickets in a single listview inside Groups
– Import Zendesk ticket views as tabs right into a single Groups workspace

Confluence and Zendesk integrations

“Given the similarity of our missions and the complementary nature of our merchandise, Microsoft Groups and Atlassian are thrilled to proceed this shut partnership and ship wealthy, built-in product experiences via Atlassian + Microsoft Groups apps. Atlassian and Microsoft are working nearer than ever earlier than to convey you best-in-class integrations that unite work and knowledge throughout groups, instruments, and platforms. (Try the total record of Microsoft Groups + Atlassian apps right here).”

“There may be at all times a proper software for the job and having these instruments obtainable in Microsoft Groups allows individuals to work from anyplace. Groups has a variety of instruments that you could combine into your work stream and we’re excited to share particulars about two up to date integrations from Confluence and Zendesk that proceed to offer groups the power to be productive wherever they’re working.”

“We’re excited to announce the discharge of the brand new Zendesk integration for Microsoft Groups! This integration brings your communication and assist options collectively to allow your staff to work wherever they’re most efficient. The up to date integration comes after reviewing suggestions obtained from clients utilizing the unique model, which launched in 2016. All through the previous 12 months, we’ve been working with our improvement associate, Softserve, to construct a brand new integration that caters to probably the most requested use instances and options.”

Supply : Microsoft

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